As demand for integrated IT services grows, the New Charter Technologies,  ICG partnership signals a strategic move to strengthen AI, cybersecurity, and cloud capabilities for small and mid sized businesses.

New Charter Technologies announced that ICG, a Florida based managed services provider with decades of industry experience, has joined its platform. The move reflects a broader trend of consolidation in the managed services sector, where scale and specialization are becoming critical to meeting evolving client needs.

Founded in 1977, ICG has transitioned into a modern cloud first provider, delivering security focused services and personalized client support. The company has built a strong foundation around recurring revenue and expertise in Microsoft technologies, including Azure and Microsoft 365, which are widely used across SMB environments.

The New Charter ICG partnership is designed to combine ICG’s local client relationships with New Charter’s broader platform capabilities. This approach allows both organizations to address increasing complexity in areas such as cybersecurity, artificial intelligence, and cloud infrastructure without disrupting existing service models.

“ICG has built something special over nearly five decades deep client trust, a strong team, and a commitment to doing things the right way,” said Peter Melby, CEO of New Charter Technologies. “Our model is designed to preserve exactly that, while giving leaders like Eduardo and his team access to the scale, innovation, and platform services needed to compete in what’s next.”

Under the agreement, Eduardo Gross will continue to lead ICG, ensuring continuity for both employees and clients. The leadership structure highlights New Charter’s strategy of maintaining local expertise while expanding access to advanced capabilities.

“For us, this was about positioning ICG for the long term,” said Eduardo Gross. “We’ve always prided ourselves on delivering highly personalized service and building close relationships with our clients. Partnering with New Charter allows us to maintain that while gaining access to capabilities we couldn’t easily build on our own, especially in areas like cybersecurity, AI, and platform services.”

The partnership focuses on enhancing service delivery rather than replacing it. ICG customers will continue working with the same teams, but with added access to enterprise grade tools and resources. This includes expanded offerings in security operations, cloud optimization, and AI driven solutions tailored for SMB clients.

The New Charter ICG partnership reflects a growing shift in the managed services market, where providers are aligning to deliver comprehensive, platform based solutions. As businesses increasingly rely on integrated IT ecosystems, partnerships like this aim to balance personalized service with scalable innovation.

“Our clients will continue working with the same team, with the same level of service they expect from us today,” Gross added. “The difference is that we now have the backing of a larger platform, which allows us to bring more value over time without changing what makes our business work.”

The New Charter ICG partnership underscores the importance of combining local expertise with advanced technology capabilities. As SMBs navigate digital transformation, access to unified platforms that integrate AI, security, and cloud services will be key to maintaining competitiveness and resilience.

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