SysAid, an innovative solution provider in IT and Enterprise Service Management, has reached a major milestone: over 100 organizations now use SysAid Copilot. This testifies to the fact quite clearly that SysAid is interested in churning out solutions that lead to the augmented efficiencies of the IT team and an increased productivity of the organization.
Industry experts are of the opinion that image recognition technology on customer experience platforms will radically reconfigure interactions between businesses and customers. In five years, industry experts say technologies such as image recognition will directly influence more than 70% of customer interactions.
“100 organizations have chosen SysAid Copilot to transform their IT operations,”
SysAid is proud to announce its new Image Analysis from Chatbot (AI Vision Recognition) as part of its enhanced AI offerings. This feature will really make the chatbot effective, where the user can just upload an image and will find responses based on the context. The AI chatbot will right away identify the picture and give solutions or insights into the same, hence time in communication will be saved, allowing quick resolution for the user, therefore being able to extract the support faster. It provides agents with the needed details to close out issues quickly with minimal back-and-forth with the end-user.
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Now, this will help ITSM at large for faster and accurate incident reporting and resolution, which is saving almost 50% of the time taken for the resolution.
“100 organizations have chosen SysAid Copilot to transform their IT operations,” said Avi Kedmi, CEO of SysAid. “With this milestone, we present our customers’ confidence in SysAid as the AI-driven ITSM innovative trailblazer. We will continue breaking the boundaries of technology to provide solutions not only for solving today’s tribulations but also anticipating the needs of tomorrow. By setting the change in ITSM, we’re preparing our customers to excel in a digitally dynamic world.”
Groundbreaking AI Chatbot for Agents
I would like to embed this best-in-class chatbot in the agent portal to make transformations in the way IT agents deal with requests and incidents. The agents will get appropriately guided on effective solutions, message framing, Task Advisor usage to achieve the prioritization of service records, among other many benefits. This way, it greatly reduces the amount of time it takes to attain a problem resolution and therefore has an improved efficiency of workflow. Agents get real-time, personalized AI responses without ever leaving the Admin Portal.
Additionally, the AI Chatbot for Agents offers contextual solution suggestions and message drafts directly within any ticket the AI Admin is working on. This feature eliminates the need to search for solutions outside the Service Record, saving time in drafting user messages.
Enhanced AI Dataset Prioritization
SysAid’s latest release also has advanced prioritization capabilities for datasets. With Advanced Configurations in Dataset Settings, AI Admins can now prioritize and select which dataset sources are matched against which user queries. It will allow admins to control the relevance of data sources considered in providing answers by setting values between 0 and 1. This will help enhance answer quality, get responses aligned with organizational goals, and further increase user satisfaction.
AI Emailbot Customizations
Thanks to the powerful embedded AI Emailbot in SysAid, now admins can customize the look and feel and content of AI-driven service notifications to the style of the organization’s tone of voice easily, to offer the same branded uniform experience to end users. Admins can easily adjust text and elements around the AI response, making it localized and on point with the brand’s voice. All while improving user satisfaction even more, AI Emailbot allows for intelligent translation of replies based on the language of the user, creating even more dynamic conversations.Now, with over 100 customers on board with SysAid Copilot and further AI-powered innovations added, including advanced AI Vision recognition and leading chatbot capabilities, SysAid doesn’t stop blazing trails in IT service management innovation. It continually polishes its solution to equip IT teams with the best set of tools amidst an era of increasing digital transformations.
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