As financial fraud targeting older adults continues to rise, CSI has announced a strategic partnership with Carefull to enhance protection for aging consumers. Through this collaboration, CSI is empowering banks and credit unions to equip older account holders and their families with proactive tools designed to stop scams and fraud before funds leave the institution.

As cybercriminals adopt more advanced tactics, the urgency to protect vulnerable populations has significantly increased. According to the Federal Bureau of Investigation, Americans aged 60 and above suffered $4.86 billion in losses in 2024, with average losses exceeding $33,000 per victim. Moreover, scams have become increasingly sophisticated, leveraging AI-driven voice cloning, deepfake impersonations, and highly targeted phishing and investment fraud schemes. Therefore, financial institutions are under growing pressure to strengthen their defenses and deliver more proactive security measures.

To address this challenge, the partnership introduces Carefull’s platform as a value-added service accessible through online and mobile banking channels. Notably, the solution uses AI-powered detection to identify more than 70 unique elder fraud patterns. These include suspicious transactions, sudden spending changes, and unusual financial behavior. As a result, institutions can detect threats earlier and prevent financial losses before they occur.

“Elder fraud is one of the fastest-growing threats facing our industry, and financial institutions are often on the front lines of protecting vulnerable account holders,” said Linda Fischer, chief commercial officer at CSI. “Through our partnership with Carefull, we’re helping banks and credit unions extend their role beyond transactions, providing protection for older consumers and their families while strengthening the relationships that are central to community banking.”

Moreover, Carefull’s platform addresses a critical gap in traditional fraud prevention systems by focusing on behavioral and contextual signals unique to older adults. This approach improves detection accuracy while reducing false positives that could disrupt legitimate transactions.

Key capabilities include:

  • Senior-specific fraud detection: AI models tailored to older adult risk profiles ensure precise threat identification while maintaining normal account activity.
  • Caregiver access: Role-based permissions allow trusted individuals to receive alerts and guidance without exposing sensitive credentials.
  • Clear, actionable alerts: Plain-language notifications enable families to resolve issues quickly, reducing support overhead.
  • Financial institution visibility: Aggregated insights and key performance indicators help institutions measure success and optimize programs.
  • Rapid deployment: Banks and credit unions can quickly implement the solution without complex integrations and offer simplified enrollment via direct sign-up links.

In addition to fraud detection, Carefull provides a comprehensive financial safety suite. This includes scam risk assessment tools, identity and home title monitoring, secure document storage, and educational resources tailored for individuals aged 55+ and their caregivers. Consequently, users benefit from a holistic approach to financial protection and long-term planning.

“Financial institutions have an opportunity to strengthen customer relationships in ways that drive long-term growth,” said Todd Rovak, co-founder at Carefull. “Banks and credit unions are often at the center of major family financial decisions, especially as consumers navigate aging, caregiving and generational wealth transitions. By working with CSI, we’re helping institutions deliver added value that builds trust, deepens multigenerational engagement, improves retention and supports deposit growth by positioning them as a true ally to the families they serve.”

Ultimately, this partnership reflects a broader industry shift toward proactive, AI-driven financial protection. By combining behavioral intelligence with advanced fraud detection, CSI and Carefull are enabling institutions to better protect vulnerable customers while building stronger, trust-based relationships across generations.

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