TPx, a prominent nationwide provider of managed services, has introduced its latest innovation — the UCx Contact Center — a cloud-based platform designed to revolutionize customer engagement across both voice and digital communication channels.

This new solution merges key channels including voice, chat, SMS/WhatsApp, and email into a single, unified interface. With this centralized application, customer support teams can manage conversations more efficiently, respond faster, and offer a more personalized experience. The integration of AI-driven tools and real-time analytics further enhances performance by minimizing wait times and boosting service quality across all touchpoints.

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“Delivering exceptional customer experience is a critical growth driver across industries,” said Steve Grabow, Chief Commercial Officer at TPx. “UCx Contact Center eliminates the inefficiencies of outdated support platforms. It’s built to scale independently and becomes even more impactful when integrated with our broader managed IT services.”

The solution is fully compatible with TPx’s existing UCx platforms, including UCx with Microsoft Teams and UCx with Webex, providing organizations with a comprehensive, cloud-based ecosystem for communication and customer support. Each deployment includes built-in CRM integration and omni-channel capabilities, backed by a transparent pricing model that ensures quicker ROI and no hidden fees.

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Part of TPx’s expansive suite of services — which spans networking, cybersecurity, collaboration, and managed IT — the UCx Contact Center offers clients a seamless experience across operational and customer engagement layers. With TPx as a single point of service, businesses can simplify their IT strategy and enhance service delivery.

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Source: prnewswire