Netrio has announced the launch of the latest version of NetrioNow, its proprietary AI-powered service delivery platform tailored specifically for the managed service provider (MSP) sector. This next-generation release marks a major evolution in the managed services model, addressing longstanding inefficiencies and setting a new benchmark for customer experience in mid-market enterprises through comprehensive AI integration.

For years, traditional MSPs have struggled to meet the rapidly growing IT demands of mid-sized businesses, often relying on reactive and inconsistent service models that frustrate customers. NetrioNow changes this paradigm by seamlessly combining human expertise with AI and automation, delivering faster responses, greater transparency, and meaningful outcomes for clients.

“NetrioNow represents a true leap forward,” said Gina Murphy, President & Chief Transformation Officer at Netrio. “The Agio team invested immense effort in developing the original AgioNow platform, and the response from customers validated its power. In fact, this platform played a pivotal role in Netrio’s acquisition of Agio earlier this year. The new NetrioNow extends these capabilities, providing enhanced value to both our customers and our company, while opening doors for the MSP and MSSP community to elevate their service delivery.”
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Human-Led, AI-Driven Managed Services

The platform empowers organizations to streamline IT operations, strengthen cybersecurity, and make smarter, faster decisions. Key benefits include:

  • Operational Efficiency: NetrioNow automates routine IT and security tasks such as patching, monitoring, and incident response, dramatically reducing manual effort and human error. IT teams can now resolve issues in minutes rather than hours, focusing on strategic initiatives that drive business growth.
  • Complete Transparency: Customers gain full visibility into their IT environment via live dashboards, risk registries, and detailed audit trails. With 24/7 access to current, historical, and predictive service insights, organizations can monitor infrastructure, compliance, and performance without blind spots.
  • Proactive Cybersecurity: Continuous monitoring identifies vulnerabilities, compliance gaps, and emerging threats. Automated remediation and predictive AI models not only resolve issues as they occur but prevent potential attacks, ensuring that systems and data remain secure.
  • Customer Empowerment: A unified self-service portal allows users to open tickets, track issues, block threats, access cybersecurity updates, and leverage a knowledge base, enabling faster problem-solving and more autonomy.
  • Actionable Insights: Centralized reporting and AI-powered data enrichment transform raw information into executive-ready intelligence. Leaders gain visualizations of system health, compliance, and risk, supporting informed decision-making that drives business outcomes.

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What Sets NetrioNow Apart

NetrioNow stands out as the first platform to combine AI, automation, and governance to streamline IT service delivery. Its distinctive features include:

  • Unified Portal: Centralized access to dashboards, risk management, reporting, support, and communication.
  • Automation Engine: Proprietary framework for rapid, seamless resolution of routine requests and issues.
  • NetrioAI Suite: Advanced AI tools including case categorization, sentiment analysis, communication optimization, and actionable insights.
  • Foundations Framework: Integrated IT governance with change management, risk logging, and auto-heal capabilities.
  • Risk & Compliance Modules: Live risk registry for comprehensive visibility across the organization.
  • Knowledge & Collaboration Tools: Scalable resources, templates, and updates to enhance response and learning.
  • Customizable Dashboards & Reporting: Personalized views of system health, risk exposure, compliance, and performance.

Redefining the MSP Landscape

By putting customers first, NetrioNow is redefining the MSP partnership model. Beyond serving Netrio’s own clients, the platform is planned to be offered as a white-label solution, enabling other service providers to enhance their customer experience and participate in reshaping the managed services market.

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