ISG Provider Lens study : With the skills shortage and the rise in cyberattacks, the need for external services is growing. At the same time, companies are increasingly dependent on IT security systems.

Companies in Switzerland are under considerable pressure to improve their cybersecurity. To obtain the necessary resources and strategies, they are increasingly turning to external service providers. This is highlighted by a new market study released by Information Services Group, a global, AI-centric technology research and advisory firm.

The “2025 ISG Provider Lens Cybersecurity – Services and Solutions report for Switzerland” shows that Swiss companies are exposed to a flood of sophisticated cyberattacks that can bypass traditional defenses. Although this is not always disclosed publicly, the number of ransomware attacks is also increasing. For companies already struggling with a shortage of cybersecurity specialists, this threat situation is creating ever-new challenges. To address these risks, they are engaging external providers, particularly security operations centers, and deploying AI-assisted security measures, the study continues.

Cyber Technology Insights : IBN Unveils DefenseWireNews to Highlight Trailblazers in Defense, Aerospace, and Cybersecurity

“As the need for protection of critical systems in Swiss companies increases sharply, IT security has become a matter of corporate security,” emphasizes Uwe Ladwig, Managing Director of ISG. “The increasing prevalence of remote work, including the widespread use of home offices, increases companies’ vulnerability to attacks.”

As digitalization progresses, Swiss companies’ dependence on their IT infrastructure has increased significantly. Against this backdrop, the study sees cybersecurity as a core element of corporate resilience management. The transition to cloud-based operations combined with hybrid work models has led to an increasing number of companies adopting modern security models such as Zero Trust. Companies are going beyond traditional perimeter defense measures and implementing methods such as continuous network monitoring and mutual authentication as standard practices.

According to ISG, legal and regulatory requirements, particularly regarding data protection issues, are determining the priorities of companies in Switzerland. Companies are strengthening their cybersecurity frameworks to comply with constantly evolving regulations and protect sensitive information. This is especially true in the banking and financial services sectors. To meet these requirements, many companies are looking for providers that value “Swissness.” This term indicates that the development and delivery of IT products and services takes place within Switzerland – both for compliance reasons and the desire for cultural fit.

Small and medium-sized enterprises (SMEs) in Switzerland often have less sophisticated cybersecurity systems than larger organizations. Given this, it is essential that they enhance their defenses in the face of increasing threats and stricter regulations. According to the study, these requirements are resulting in an above-average increase in demand for modern cybersecurity solutions in the SME segment. Swiss SMEs place particular emphasis on clear communication and cultural understanding from providers and are more likely to work with partners who consider their specific requirements and operating conditions.

“Both large and medium-sized clients in Switzerland are increasingly looking for managed security providers that leverage AI and automation techniques alongside human expertise and experience to effectively address emerging threats,” emphasizes Frank Heuer, who led the study as Principal Analyst and Senior Cybersecurity Analyst DACH at ISG Provider Lens Research. “There is also a need for consulting services, particularly regarding risks associated with AI and quantum computing, to stay ahead of cybercriminals.”

Cyber Technology Insights : Resecurity Partners with AfricaCERT to Strengthen Cybersecurity Across Africa

The study analyzes a number of other global cybersecurity trends relevant to Swiss companies. These include, in particular, the increasing implementation of Identity and Access Management (IAM), Extended Detection and Response (XDR), and Security Service Edge (SSE).

The study “2025 ISG Provider Lens® Cybersecurity – Services and Solutions report for Switzerland” evaluates the capabilities of a total of 97 providers in eight market segments (quadrants): “Identity and Access Management (Global)”, “Extended Detection and Response (Global)”, “Security Service Edge (Global)”, “Technical Security Services”, “Strategic Security Services”, “Next-Gen SOC/MDR Services”, “Next-Gen SOC/MDR Services – Large Accounts” and “Next-Gen SOC/MDR Services – Midmarket.”

The study ranks IBM as a “Leader” in six market segments. InfoGuard and Swisscom each receive this ranking in five quadrants, while Accenture, Atos, Deutsche Telekom, and HCLTech each receive four quadrants. Capgemini, iSPIN, UMB, and Wipro are “Leaders” in three segments each, and Aveniq, Broadcom, Fortinet, Microsoft, Orange Cyberdefense, Palo Alto Networks, TCS, and United Security Providers each receive two segments. The study also classifies Axians, Bechtle, Cato Networks, Check Point Software, Cisco, CrowdStrike, CyberArk, Deloitte, DXC Technology, EY, Forcepoint, Infosys, KPMG, Kudelski Security, ManageEngine, Netskope, Okta, One Identity (OneLogin), Ping Identity, SailPoint, Saviynt, SentinelOne, Trellix, Trend Micro, Versa Networks, Wavestone and Zscaler as “Leaders” in one quadrant each.

In addition, UMB is named a “Rising Star” in two market segments. According to ISG’s definition, these are companies with a promising portfolio and high future potential. BeyondTrust, HPE (Aruba), Open Systems, Orange Cyberdefense, and Sophos each received this rating in one market segment.

For its performance in the area of customer experience, PwC has been recognized as a “Global ISG CX Star Performer for 2025” among “Cybersecurity Services & Solution Providers.” PwC achieved the highest customer satisfaction scores in the ISG “Voice of the Customer” survey, part of the ISG Star of Excellence® program , the leading quality recognition in the technology and business services industry.

Cyber Technology Insights : ControlCase Unveils 2025 Product Catalog Highlighting Comprehensive Compliance and Cybersecurity Solutions

To participate in our interviews, please write to our CyberTech Media Room at sudipto@intentamplify.com

Source: businesswire