Atos launches in partnership with Nexthink their state-of-the-art Experience Operations Center (XOC) offering. The joint XOC delivers digital workplace operations that enhance end-user experience through enabling real-time, AI-driven efficiencies and boosting workplace productivity. Atos was one of Nexthink’s first managed services partners; this new offering builds on their 8-year partnership rooted in helping organizations create employee-centric workplaces that drive innovative and sustainable business value.
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Powered by Atos Real-Time Data Processing Framework (RTDPF) which captures billions of workplace and devices data, and Nexthink Infinity, XOC integrates data from sources such as IT service management, endpoint, contact center and identity management platforms within the digital workplace, to provide a unified, real-time performance overview. Beyond the analytical insights provided by standard workplace analytics, the XOC command center proactively pinpoints user experience issues, 24/7 and in real time.
Its serverless architecture reveals hidden patterns and forecasts based on historical data and Atos 10-year expertise in digital experience management, allowing agile and responsive decision-making and problem resolution before users are affected.
Leon Gilbert, Senior Vice President Digital Workplace Atos, said: “Focusing on employee experience is crucial for organizations to drive performance, streamline efficiency, and boost profitability. Our innovative Experience Operations Center helps achieve this ambition by leveraging state-of-the-art automation and AI that put humans at the heart of their problem-solving capabilities”.
Atos leverages Nexthink’s digital workplace observability and automation platform to streamline issue detection, diagnostics and remediation. By helping companies to go from proactive incident identification to automated fixes in minutes, Nexthink’s platform supports XOC offering to deliver cost reduction, time savings, improved sustainability and increased employee performance. Going forward, Atos and Nexthink continue to collaborate to enhance the employee experience offered to their clients.
Yassine Zaied, Chief Strategy Officer, Nexthink, said: “Atos has long been an innovator in the end user computing space, and this latest offering will once again challenge the status quo for the better. Today, the Digital Employee Experience is no longer just a consideration, it’s central to every successful digital transformation. It demands a systematic, not ad-hoc, approach. Atos XOC has such transformative potential and we’re proud to play a pivotal role in driving this evolution forward”.
The Experience Operations Center compliments Atos’ Digital Workplace portfolio offerings by real-time insights in the digital workplace experience, proactive issue detection and accelerated resolution. Atos teams provide end-to-end employee experience solutions through digital collaboration and productivity tools, as well as intelligent customer care services. They currently deliver workplace analytics services to 1.8 million devices globally. In March 2024, Gartner positioned Atos as a Leader in its 2024 Magic Quadrant for Outsourced Digital Workplace Services (ODWS) for the eighth consecutive year.
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