Dropsuite, a leading provider of cloud-based data protection solutions, has announced a strategic integration with HaloPSA, a premier professional services automation platform. This will deliver a unified, automation-driven approach to backup management, security, and profitability for Managed Service Providers (MSPs).

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As IT environments become increasingly complex and security threats evolve, MSPs face the dual challenge of delivering seamless backup services while maintaining healthy profit margins. This partnership addresses a significant industry pain point where MSPs typically forfeit 5% of monthly revenue due to unbilled services and process inefficiencies across disconnected systems.

The Cost of Fragmented MSP Operations

Many MSPs manage services and processes across multiple platforms, with backup management typically operating as a standalone system. This siloed system makes it difficult to reconcile backup services with client agreements, introducing revenue vulnerabilities and relationship risks. The absence of automation leads to inconsistent tracking of billable services, while fluctuating client user counts further complicate accurate and reliable invoicing processes.

The impact extends beyond revenue leakage. Backup failures can go unnoticed until a critical data recovery request arises, leading to reactive troubleshooting and increased administrative burdens. These operational gaps drain technician resources, introduce security risks, and impact the overall client experience.

“MSPs need an integrated approach to automation that not only prevents errors but also drives profitability,” said Mark Kirstein, Chief Product Officer at Dropsuite. “With our HaloPSA integration, we eliminate inefficiencies in billing and service tracking, allowing MSPs to scale faster, optimize operations, and increase recurring revenue.”

How the Dropsuite-HaloPSA Integration Helps MSPs Scale & Grow

  • Maximize Revenue with Automated Billing Protection: Client onboarding and offboarding create constant billing churn. Together, Dropsuite and HaloPSA prevent revenue leakage by synchronizing billing and backup service tracking, ensuring all billable services are accurately invoiced.
  • Save Time with Proactive Issue Resolution: Many MSPs struggle with alert fatigue, which results in unresolved notifications. Dropsuite automatically detects backup failures and creates service tickets in HaloPSA, enabling proactive resolution before clients notice a problem.
  • Deliver Reliable Service with Peace of Mind: Map clients, organizations, and backup plans seamlessly between Dropsuite and HaloPSA, eliminating manual data entry and ensuring a frictionless experience.

By bringing automation and backup intelligence together, the Dropsuite-HaloPSA integration helps MSPs increase efficiency, reduce operational costs, and build a more profitable managed service practice.

“Our partnership with Dropsuite ensures that MSPs no longer need to struggle with fragmented workflows and billing gaps,” said Morgan Aspinall, Head of Product at HaloPSA.”By integrating these essential services into one seamless experience, we empower MSPs to scale confidently, deliver high-quality service, and drive recurring revenue growth.”

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