Mews, a hospitality technology platform provider, has announced that Single Sign-On (SSO) is now available at no additional cost to all of its property management system (PMS) customers. The move is aimed at improving access to enterprise-grade security as data protection becomes a growing concern across the hospitality industry.
The decision comes amid rising cybersecurity risks, particularly for businesses that handle sensitive guest and payment information. With the global average cost of a data breach reaching $4.4 million in 2025, strengthening identity security has become a critical priority for organizations of all sizes. SSO is widely considered a best practice for identity and access management, yet it is often restricted to higher-tier enterprise plans by many software providers By removing this barrier, Mews is enabling hotels of all sizes to adopt stronger authentication controls without incurring additional costs.
The hospitality sector faces unique security challenges, including high employee turnover, shared devices, and distributed teams. These factors increase vulnerability to phishing and credential-based attacks, which remain one of the most common entry points for breaches. Industry data shows that compromised credentials are involved in the vast majority of cyber incidents, highlighting the importance of secure access management. SSO simplifies authentication by allowing staff to access multiple systems through a single, centrally managed login. This approach reduces reliance on shared passwords and helps enforce consistent security policies across an organization.
For Mews customers, the introduction of free SSO delivers several advantages. It strengthens security by enabling centralized control over user access, allowing organizations to implement modern authentication methods such as passkeys and hardware security keys. It also improves operational efficiency by reducing password-related issues and minimizing authentication fatigue for employees.
In addition, SSO supports compliance and audit requirements by providing a centralized framework for managing access. Organizations can quickly grant or revoke permissions as staff join or leave, reducing the risk of unauthorized access.
Mews reports that none of its customers using SSO have experienced phishing-related account takeovers, underscoring the effectiveness of the approach. Company executives emphasized that trust is fundamental in hospitality, where guests expect their personal data to be handled securely. The feature is now available to all Mews PMS users, with a simplified onboarding process designed to encourage adoption. For organizations unable to implement SSO, Mews also recommends passkeys as an alternative authentication method By making SSO universally accessible, Mews is taking a significant step toward improving security standards across the hospitality sector while ensuring that enhanced protection does not come at the expense of usability or cost.
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