Atos has been chosen by Viasat to help overhaul the company’s workplace technology setup across its global business, marking a new phase in Viasat’s effort to bring operations closer together after its acquisition of Inmarsat. On paper, this is a digital workplace modernization deal. In reality, it speaks to something many large companies run into after a major acquisition: people inside the organization often end up working through disconnected systems, uneven IT support, and tools that do not always work the same way depending on where they are based.
That challenge gets harder when the business itself spans multiple industries and regions. Viasat operates across aviation, government, maritime, consumer, and enterprise communications sectors where employees rely heavily on stable systems and quick access to support. A technical hiccup in a globally distributed company tends to ripple fast.
Following the Inmarsat acquisition in 2023, the company began a broader integration effort aimed at simplifying how employees interact with workplace technology and support services around the world. Atos is now stepping into that process with responsibility for a multi-year transformation program.
“Viasat is a critical player in the global communications ecosystem, and we are proud to support their next phase of digital modernization,” said Michael Grunberg, Head of Atos North America.
The plan includes upgrades to service desk operations, additional support capabilities, and collaboration technologies intended to make day-to-day work feel less fragmented for employees spread across different locations.
The Quiet Problem Large Companies Keep Running Into
Most digital transformation stories focus on infrastructure, cloud migration, or cybersecurity spending. What gets less attention is what happens after people log in.
When Internal Technology Feels Disconnected, Employees Notice
An employee waiting days for support, jumping between systems that do not communicate properly, or struggling through inconsistent workflows is not usually seen as a headline issue. But across thousands of employees, those problems add up and after acquisitions, they tend to multiply.
Different business units often arrive with their own tools, support teams, approval processes, and internal habits. Bringing all of that into one environment is rarely quick.
The challenge is not simply technical. It is practical.
Can employees get help when they need it? Do systems feel familiar no matter where someone works? Does technology remove friction – or quietly create more of it?
That seems to be the larger problem Viasat is trying to solve.
“Atos demonstrated the flexibility, technical expertise, and customer-centric approach required to unify our global workforce and elevate the employee experience,” said Scott Shippy, Acting Head of Global IT at Viasat.
Why Workplace Technology Is Suddenly Getting More Attention
For years, internal IT systems mostly lived in the background. As long as employees could access what they needed, few executives paid much attention. That has changed.
Support Quality Now Shapes How Work Gets Done
Remote work, distributed teams, and globally connected businesses have raised expectations around internal technology.
People expect systems to work quickly. Support needs to feel responsive. Collaboration tools cannot become obstacles.
In many organizations, workplace technology has quietly become tied to productivity in ways that were easier to ignore a decade ago.
A slow or inconsistent experience no longer feels like an IT issue alone – it becomes a business issue.
That shift is partly why companies like Atos are seeing increased demand for workplace modernization services, especially among organizations trying to unify teams after periods of rapid growth or acquisition activity.
For Viasat, Simplicity May Matter More Than New Technology
Interestingly, the success of projects like this is not always about launching something flashy. Employees rarely celebrate a new service desk platform. What they notice instead is whether things stop feeling frustrating.
Whether support requests get resolved faster. Whether systems feel connected. Whether collaboration becomes easier or more complicated.
For a company operating at Viasat’s scale, that may end up being the real measure of success. If employees barely notice the technology at all – because it simply works – the project probably did what it was supposed to do.
Research and Intelligence Sources: Atos, Viasat
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