LevelBlue has introduced its new Resilience Retainer, a modernized approach to incident response (IR) services designed to give organizations faster access to global cyber expertise while improving flexibility and long-term preparedness. With cyber threats growing more sophisticated and regulatory scrutiny intensifying, organizations increasingly require structured, proactive resilience models rather than reactive response-only contracts. Therefore, LevelBlue developed this offering to help clients reduce operational, financial, and reputational damage following cyber incidents.
Unlike traditional incident response retainers that rely on rigid hourly minimums, the Resilience Retainer adopts a funds-based model with 100% rollover. As a result, organizations can allocate their cybersecurity investment across a wide range of proactive and reactive services throughout the year. Instead of letting unused hours expire, clients can redirect remaining funds into resilience-building initiatives such as tabletop exercises, threat hunting, exposure assessments, and offensive security testing. This structure not only eliminates budget inefficiencies but also encourages continuous readiness.
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Furthermore, the retainer guarantees service-level agreements (SLAs) as low as one hour, enabling organizations to move from suspicion to active response rapidly. In addition, retainer clients receive prioritized access to more than 300 global incident response experts, even during widespread cyber crises. LevelBlue also provides unlimited access to dedicated resilience advisors who assist with onboarding, preparedness planning, and strategic alignment.
“The industry has long needed a shift from reactive firefighting to continuous resilience,” said Spencer Lynch, LevelBlue Senior Vice President of Professional Services. “By unifying unmatched depth across incident readiness and response, exposure management, and cyber advisory and transformation, coupled with a full suite of managed security under coherent operational and commercial models, we are giving our clients access to compelling resiliency offerings through a single services provider.”
Importantly, the Resilience Retainer also aligns with cyber insurance and legal requirements. With representation on more than 50 cyber insurance panels and trusted relationships with hundreds of law firms, LevelBlue structures investigations and reporting processes to meet carrier and regulatory expectations. Consequently, clients can pursue reimbursement for covered incidents while maintaining defensible documentation and executive-level transparency.
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Over the past year, LevelBlue strengthened its resilience capabilities through strategic acquisitions of Cybereason, Stroz Friedberg, and Trustwave. By integrating digital forensics, ransomware response, proactive security services, and advanced threat intelligence into a unified framework, the company now delivers end-to-end resilience support under one operational and commercial model. Additionally, intelligence gathered from active investigations feeds into LevelBlue SpiderLabs, enabling real-time insights that strengthen both preparedness initiatives and live incident response efforts.
“When a cyber incident strikes, the difference between disruption and resilience comes down to preparation,” said Devon Ackerman, LevelBlue Global Head of Digital Forensics and Incident Response (DFIR). “Too many organizations still treat incident response as a last-minute scramble instead of a disciplined business function. Real resilience requires tested controls, executive-aligned playbooks, and tight coordination with cyber insurance carriers and breach counsel long before an incident occurs. The Resilience Retainer brings all of that together, ensuring clients are not only ready to respond within minutes, but positioned to minimize incident impact when it matters most.”
By engaging clients before incidents occur, LevelBlue enables faster containment, stronger evidence preservation, and reduced business disruption. Ultimately, the Resilience Retainer reflects a broader industry shift toward continuous cyber resilience, where preparation, integration, and rapid response work together to protect organizations in an increasingly volatile threat landscape.
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